J.D. Powers came out today with its annual customer satisfaction study on brick and mortar pharmacies broken out by supermarket (the winner was Publix), chain drug store (Good Neighbor), and mass merchandiser (Sam's Club). Walgreens was rated above average and CVS Health below average in the study.
In an interesting but not particularly surprising development, the ranks of original participants in Medicare's Pioneer Accountable Care Organizations has dropped from 32 to 19 according to this Wall Street Journal story. Here's the punch line:
Chas Roades, chief of research at the Advisory Board Co., said that while ACOs did give hospital systems experience in managing population health, many are finding that Medicare Advantage programs or ACOs with commercial insurers are more advantageous.
"The [original Medicare] ACO program is just too complex—there are too many quality metrics to track, and the incentives aren't strong enough, so they're moving forward with other coordinated care strategies," he said.